IELTS Speaking
IELTS Speaking Part 2 and 3 : Describe a Bad Service

IELTS Speaking Part 2 and 3 : Describe a Bad Service

IELTS Speaking Part 2 – Describe a Bad Service You Received in a Restaurant

Describe a bad service you received in a restaurant/shop
You should say:

  • When and where it happened
  • What happened
  • How you reacted
  • And explain how you felt about the experience

Version 1

Well, there was this one time when I went to a new restaurant in our area. The place was pretty nice, and we had heard a lot of feedback from our peers, so my friends and I decided to give it a try. Understandably, the place was jam-packed, so we expected the service might not be as fast. We went ahead and placed our orders, despite the crowd. However, I couldn’t help but notice that one of the servers seemed displeased, particularly when looking at my friend. It turns out that my friend had dated her in the past, and things hadn’t ended well between them. While I can empathize with her feelings, I didn’t appreciate how she let it affect her attitude towards us as customers.

Our orders eventually arrived, and the food was really good. But then, out of the blue, the waitress approached us and asked us to leave because more customers were coming in. We were almost finished, just needing a few more minutes to wrap things up. This was the last straw for us. I decided to speak to the manager about what had happened. Regardless of the past relationship, I emphasized that the waitress shouldn’t have treated us that way.

The manager apologized profusely, and we paid our bill and left, leaving a tip as well. However, the whole experience left a sour taste in my mouth. I suggested to my friend that in the future, we should avoid places where she has any personal connections to the staff. The service suffered because of the waitress’s emotions towards my friend, and it’s a shame it had to be like that.

IELTS Speaking Part 3 – Describe a Bad Service You Received in a Restaurant

1. How do most people respond to bad services?

Typically, people respond to poor services by turning to social media to voice their dissatisfaction, leaving negative reviews, or sharing their experiences online. While some may prefer verbal expression, many opt for written feedback to ensure their message is conveyed effectively. This approach, especially prevalent on platforms like social media, often impacts businesses significantly as potential customers often check reviews before engaging with a service. Occasionally, individuals may escalate the issue by contacting the manager or owner, although this tends to be a last resort, particularly for more serious concerns.

2. Do you think services are better now than in the past?

Undoubtedly, services have improved significantly in recent years, especially compared to the period before or during the COVID-19 pandemic. Increased vigilance among consumers, facilitated by the ease of capturing and sharing evidence, has prompted businesses to prioritize service quality to avoid negative publicity. Moreover, heightened awareness, both among customers and service providers, has led to a more cautious approach, with businesses striving to maintain high standards. Additionally, the emphasis on sanitation, particularly in the wake of COVID-19, has prompted establishments to prioritize cleanliness, further enhancing the overall service experience.

3. What kind of services are considered bad services?

The concept of “bad services” encompasses various aspects, notably predatory lending practices and certain cosmetic procedures aimed at exploiting vulnerable individuals. Predatory lending schemes target those in dire financial straits, offering loans with exorbitant interest rates, exacerbating their financial woes. Similarly, services that exploit individuals’ insecurities by offering expensive cosmetic enhancements under the guise of boosting self-esteem fall into this category. Such practices are deemed unethical as they exploit individuals for profit without genuine regard for their well-being.

4. Why do some people choose to remain silent when they receive bad services?

Several factors contribute to individuals opting to stay silent in the face of poor service. Firstly, the fear of public scrutiny or backlash may dissuade them from making a scene, particularly in instances where their actions could be misinterpreted. Additionally, confronting the service provider may escalate the situation, potentially leading to verbal or even physical altercations, further exacerbating the negative experience. Consequently, many individuals prefer to express their grievances discreetly, often turning to social media platforms to vent their frustrations without risking further confrontation.

5. Who should be held responsible for bad services?

Accountability for poor service extends beyond service providers to encompass all stakeholders, including both customers and employers. While employers bear responsibility for adequately training and supervising their staff, customers also play a role, particularly when unrealistic expectations or entitlement contribute to dissatisfaction. Recognizing the shared responsibility among all parties is crucial in addressing and mitigating instances of subpar service.

6. What can employers do to enhance the service provided by their employees?

Employers can significantly improve service quality by prioritizing comprehensive training programs for their employees. Effective training not only equips staff with the necessary skills but also instills confidence, enabling them to navigate diverse situations with professionalism and competence. Regrettably, some employers overlook the value of training, failing to recognize its potential to enhance the overall customer experience. By investing in ongoing training initiatives, employers can empower their employees to deliver exceptional service consistently, thereby fostering customer satisfaction and loyalty.

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